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Notification recipients can be configured dynamically. This applies to email addresses, Slack channels and HipChat rooms. You can either choose JIRA fields that contain addresses or use Velocity template to implement your own conditional logic for defining who should receive the message based on the data in current issue.

Send via Jira SMTP or your own SMTP server

Your notification can be sent either using standard outgoing email server which is provided by Jira, or, alternatively, using your own custom SMTP server account. The latter is useful for setting up JSM service desks Email Requests where you want to notify customers using the same account from which service requests are created.

Zero effort to to get the first notification working

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