Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

1) Create a new notification of type Service Desk - public comment added as shown on the screenshot below. Add a JQL rule: project = YOUR_JSD_PROJECT_KEY to limit this notification only to the relevant project.

NB! Do not use ORDER BY clause in JQL Rule, as this will result in invalid JQL when matched against an issue, and as such, will be treated as non-matching JQL to a specific issue.


2) Provide Subject as shown above and choose the Jira custom field in TO section that stores your customer's email.

...