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Raley does not switch off or modify in any way existing Jira Notification Schemes or JSM Customer notifications

Which servers are sending Emails from Raley?

Emails can be sent from the following IP's:
104.236.5.88
45.55.225.41
45.55.218.70

What do I need to get started with Raley Notifications?

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• Subscription to Cloud JIRA 
• JIRA Admin permissions to setup our add-on

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addon_net.vacom.jirassimo user

If you're using JIRA Server then:

• JIRA version 7+.  Earlier JIRA versions are not supported
• A dedicated JIRA user with username "jirassimo". This account will be used by Raley to work with your host JIRA instance and you can finely tune access permissions on it if needed,JIRA Admin or Project Admin permission to access and setup our add-on

Templating is difficult... Do you provide example templates?

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These errors would be normally reported to user on the list of Raley notifications just below the names of respective messengers. When you fix it, assuming that the fix was correct, the error message will disappear next time the current messenger is successfully run.

How to group issues by status

If you want your scheduled messenger to display Jira issues grouped by their current status then:

a) Make sure that your JQL rule does select issues in all desired statuses. For example, if you need statuses "To Do", "In Progress" and "Done" in project XYZ, then use the following JQL:

project = XYZ and status in ("To Do", "In Progress", "Done") order by status

b) In your message template use #if statement to check for status of issue

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