Do Raley Emails Notifications store private data as defined by Atlassian.

No, we do not store user's private data

Where are you hosted?

Our servers are located in New York City, US.

Are Raley notifications replacing standard Jira/JSM notifications?

No, our notifications system has nothing in common with Jira/JSM notifications. You can use Raley and Jira/JSM notifications at the same time without conflicting.

Raley does not switch off or modify in any way existing Jira Notification Schemes or JSM Customer notifications

Which servers are sending Emails from Raley?

Emails can be sent from the following IP's:

45.55.218.70

161.35.132.150

138.197.14.52

64.225.21.7

What do I need to get started with Raley Notifications?

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• Subscription to Cloud JIRA 
• JIRA Admin permissions to setup our add-on

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addon_net.vacom.jirassimo user

If you're using JIRA Server then:

• JIRA version 7+.  Earlier JIRA versions are not supported
• A dedicated JIRA user with username "jirassimo". This account will be used by Raley to work with your host JIRA instance and you can finely tune access permissions on it if needed,
• JIRA Admin or Project Admin permission to access and setup our add-on

Templating is difficult... Do you provide example templates?

Yes, please have a look here: Predefined Customer Email Notification templates. Also, you're most welcome to use our Template Wizard

We have another add-on that has to do something before Raley should handle the Jira event. Can you delay your processing?

Yes, we can delay processing of events on your Atlassian instance. Please file us a ticket via support portal https://inversionpoint.atlassian.net/servicedesk/customer/portal/3

How to format JIRA fields?

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#foreach ($issue in $issues)
 Project: $issue.fields.project.name Issue type: $issue.fields.issuetype.name
 Date and time of creation: $jirassimo.formatDate($issue.fields.created, "dd MMM yy hh:mm")
 Reporter: $issue.fields.reporter.name
#end

Numeric fields

To format a numeric JIRA field use $jirassimo.formatNumber(numberField, outputFormat) function. An example of usage:

$jirassimo.formatNumber($issue.customfield_12345, "#")

Assuming that customfield_12345 contains a value 10.45 the result will be 10. We use Java DecimalFormat to format the values. 

How to use Settings?

Settings is essentially a map of key=value pairs stored with Raley. At runtime you can get a value referenced by key using the following expression:

$jirassimo.settingValue($issue.fields.customfield_10000)

This will return a setting's value that corresponds to key stored in $issue.fields.customfield_10000

Check out this article.

Sending to different Slack channels depending on user's email

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This is another name for scheduled messaging. The whole idea here is that Raley will not react on specific events in your host JIRAJira, but rather poll it at specific times and send messages about issues that are relevant to JQL.

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• Insufficient privileges in JIRA Jira - for instance, retrieval of related users or projects. 
• Errors during template evaluation. Some fields might be missing or in wrong format
• Bad credentials for Email or Slack. 
• IO related problems

These errors would be normally reported to user on the list of Raley notifications just below the names of respective messengers. When you fix it, assuming that the fix was correct, the error message will disappear next time the current messenger is successfully run.

How to group issues by status

If you want your scheduled messenger to display Jira issues grouped by their current status then:

a) Make sure that your JQL rule does select issues in all desired statuses. For example, if you need statuses "To Do", "In Progress" and "Done" in project XYZ, then use the following JQL:

project = XYZ and status in ("To Do", "In Progress", "Done") order by status

b) In your message template use #if statement to check for status of issue

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Also, you can check Send Audit tab and look for the notifications that have Status = Error.