I haven't received a notification!
1) Check out Send Audit if there was an error with your notification configuration. You need to know issue key you're troubleshooting and the name of notification configuration.
2) Try previewing the Notification configuration with your issue key.
3) Try test sending the Notification configuration.
4) There might be a problem with configuration or uptime of your outgoing email server. Try to send with Raley-provided email server instead.
5) Nothing helped? File a ticket with our helpdesk here: https://inversionpoint.atlassian.net/servicedesk/customer/portal/3. Provide issue key, notification configuration name and approximate time(with timezone) when the notification was supposed to be received.
My custom outgoing SMTP server doesn't work!
1) If you're using Gmail or Office365, then switch to OAuth2 authentication unless you haven't done so
2) If you're using legacy password SMTP, try sending a test email message. Open your server details and click on button "Send test message".
I've configured a notification but not receiving an email on status transition or resolution
1) Make sure that your Jira/JSM project workflow transition(s) that you're tracking have a post-function defined which fires an event that matches the event in your Notification configuration
2) If you're not receiving a JSM-related notifications, check out if you have Request Type assigned.
