Templates for JSM customer notifications
Request created - template.html
Public comment added - template.html
Public comment edited - template.html
Request participant added - template.html
Request organization added - template.html
Request status changed - template.html
Request approval required - template.html
Request resolved - template.html
Request reopened - template.html
Templates for JIRA notifications
TBD...
Just make sure to amend your Atlassian Instance URL which is hardcoded in template and portal ID