Raley Emails Notifications for Jira/JSM can send emails from your GMail account on your name. For that it requires that you grant us access scope https://www.googleapis.com/auth/gmail.send
The app is sending emails directly and not from the Drafts folder. For sending, we need to know your GMail name and your GMail email which you provide during configuration of GMail OAuth2 outgoing email server in Raley.
You connect your GMail account with the JSM to pick up new emails and create support tickets from them - this is JSM standard functionality (Email Requests). Raley allows you to connect the same GMail mailbox for sending outgoing emails. As a result - all your ticketing is happening via a single GMail account and thus greatly enhances user experience for your JSM users (customers).
Here’s the link to our App’s Privacy Policy. We store user’s name and email address as you provide those during GMail Oauth2 configuration in Raley. These values are used to send emails from the given GMail account.
Raley Emails Notifications for Jira/JSM’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
