Page History

...

One of the most typical requirements is to send files attached with the latest comment in Jira or ServiceDesk JSM to customer email.

In Jira or SD JSM comment, files can be added as regular attachments or inline. Moreover, when adding file inline, it could contain both - an optional thumbnail in the comment text and the full version which will open when clicking on the thumbnail. Normally, the Jira or SD JSM will require user to log-in to the portal to download the attachments.

With Raley Emails Notifications you can handle comment attachments much better - all of them will be added as first class email attachments (both regular and inline). This code snippet below will do the magic for you:

...

The snippet above will attach only those files which filename starts with the word "invoice". You can add any custom logic in Velocity format here to check against author, size, mimeType and