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Every approver will receive a separate email with unique tokens that only he or she can use for approving/declining a JSM service request. Clicking on the button will Approve or Decline a service request in his/her name.

How does it work?

For every generated Approve/Decline buttons pair Raley will generate a unique approval token for specific ticket, Atlassian accountId and Atlassian instance.

Links in Approve/Decline buttons are pointing to Raley Emails Notifications service and contain that token, so, when we receive a request with a valid token, we'll Approve or Decline a Service request in the name of the user for whom that token was generated. A confirmation message will be shown after the Approval process.