Tutorials

If you've been searching for a better web form to collect data for Jira ticket management, you're not alone. Raley Intake Forms for Jira is an intuitive WYSIWYG web form editor and issue collector that's perfect for your Jira or Service Desk. Unlike the

It is possible to bind Jira statuses to specific categories as described in Atlassian article here https://confluence.atlassian.com/adminjiraserver070/defining-status-field-values-749382903.html?_ga=2.249976198.1498561083.1595234168-1850330280.1560430423

Raley PO exposes HTTP REST endpoints which you can use to facilitate B2B integration with your own system(s). Authorization The authorization is implemented via HTTP header "Authorization". Every time you execute a method call on our API you have to provi

When a Purchase Request is transitioned to "Submitted for Approval status" then all the Approvals listed in the bottom part of PO screen will receive an email notification from notifications@raleyapps.com mailto:notifications@raleyapps.com that looks like

Raley can automatically assign a custom purchase order number provided that is is stored in a specific Jira custom field as specified in Raley PO - Jira config menu. The value would be retrieved and assigned to the current purchase order no matter what's

Budgets represent "money pots". To view and modify budget data you need to have a FINANCE role. You can read more about user roles in Raley Purchase Orders here Navigate to a Jira Core project that your team is using for Purchase Orders management and in

You can easily change the order of the fields in IntakeForms by simply dragging and dropping the fields component. See the demo below

Problem: Jira allows you https://confluence.atlassian.com/jirakb/how-to-add-a-comment-during-a-transition-779160682.html to configure a workflow that will require user to provide a comment on issue transition. You would like to send the body of that comme

Problem: you have defined a custom field (select, radio, checkboxes or multi-select) that defines people who need to be notified and would like to send them a notification Solution: first, you need to identify possible values that your custom field can co

Question: your JSM agent is commenting a JSD ticket and customer is notified. Customer replies via email, this comment is added to the ticket, but customer receives a notification as well. How to avoid it? Answer: Wrap your current notification template l

Question: your SD agent is commenting a JSD ticket and customer is notified. Customer replies via email, this comment is added to the ticket, but customer receives a notification as well. How to avoid it? Answer: Wrap your current notification template li

Raley Emails Notifications for Jira/JSM can send emails from your GMail account on your name. For that it requires that you grant us access scope https://www.googleapis.com/auth/gmail.send https://www.googleapis.com/auth/gmail.send The app is sending emai

Besides fields from $issue object you can also refer several other variables from $context. They are convenience variables and are available in every notification by default This table shows what you can get from $context Variable Meaning Example $context

Besides fields from $issue object you can also refer several other variables from $context. They are convenience variables and are available in every notification by default This table shows what you can get from $context Variable Meaning Example $context

Here are some recipes for Raley IntakeForms

Here're some recipes for Raley Notifications Server

Here're some recipes to cook a nice notifications with Raley Notifications cloud

Local file read using velocity template Using specific Velocity statements, it was possible to read local files on Raley Emails Notifications AppServer. According to Common Vulnerability Scoring System this qualifies as critical vulnerability. The issu

CVE-2021-44228 (log4j RCE) Using specific HTTP request, it was possible to exploit bug CVE-2021-44228 on Raley Purchase Orders AppServer. According to Common Vulnerability Scoring System this qualifies as critical vulnerability. The issue was identified

Raley Purchase Orders got recently involved into Bugcrowd programme to make the app more secure and trustworthy for its current and prospective customers. The security testing began on 2022--05-09 and is still ongoing. In May-June 2022 security researcher

Raley Purchase Orders currently support only one currency for all purchase orders. This is also known as Default Currency. We will add support for multiple currencies soon, so your users will be able to choose in which currency a particular Purchase order

Problem: I need to notify people in the language that they prefer. Solution: You can get user's preferred language using statement $context.userLanguage. The value returned is a 3 letter ISO 639-2/T https://en.wikipedia.org/wiki/List_of_ISO_639-2_codesco

Raley is relying on JIRA's outgoing mail server to send email notifications. In some cases (https://jira.atlassian.com/secure/viewavatar?size=xsmall&avatarId=51493&avatarType=issuetypeJRASERVER-39740 https://jira.atlassian.com/browse/JRASERVER-39740 - SSL

When Raley Emails Notifications is about to send an email it will add email headers according to instructions found in Message Template. There's a definitive guide on Raley helpers in our Using helpers page, but here we'll bring out the most important fun

Raley IntakeForms can be customised in various ways. We will focus on customising the form visually, in other words in customisation of "L&F" - "Look and Feel" of the form. Customization could be: static overriding CSS classes custom CSS rules dynamic - a

By default, a purchase order will show the data for contact person and address as they're specified in the selected Department. See example below: contact data customization.png Nevertheless, sometimes you would want to set a custom Contact person and/or

This article explains how to customize the purchase order PDF that is generated by Raley PO. By default, Raley PO will generate a purchase order PDF when the purchase request is transitioned to the state APPROVED or a user with FINANCE permission makes a

Raley uses default Slack icon when sending messages to Slack. Here's how to change it. Step-by-step guide Open your messenger Scroll down to the end of your message template Paste the following $jirassimo.customBotAvatar("http://URL_OF_YOUR_DESIRED

Raley notifications of the following types: Jira issue event Jira ServiceDesk request event Jira project event Jira version event are implemented by listening to events published by host application (Jira/JSM). Specifically, we're listening to the followi

In addition to budget-specific approvers you can also require that purchase requests from specific departments would need a Department-specific approvers. You can see your budget-specific approvers on the list of departments: department approvers list.png

Problem: How to write a template for a scheduled notification that will be sending out issues which are beyond their due date. The notifications should be sent to assignees of the issues and issues Solution 1) Create a new Jira issues digested messaging

This page explains everything you need to know about discounts or rebates support in Raley PO. Raley Purchase Orders allows you to specify a purchase order level discount with a custom name. For simplicity, we'll use terms discount and rebate interchangea

This article explains how to render attributes of Asset type https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/asset-and-configuration-management objects connected to JSM requests. Assets objects is a feature support

NB! You can get the Velocity code for rendering the field by using an Issue Field Picker button. It provides template code for standard and custom Jira fields as well as convenience fields, like last comment, last changes, attachments etc. Now you know ho

Problem: in your JSM request event configuration you would like to take different actions depending on whether the comment is created or updated. Solution: Make use of createdEvent comment property like shown below: #if ($issue.addedComment.createdEvent)

Problem: you need to show all comments in the ServiceDesk request and need to be able to distinguish them by visibility: Solution: #foreach ($comment in $issue.fields.comment.comments) #if ($comment.isPublic) Public comment: $comment.body #else Private co

Problem: I need to send emails with dynamic From name and/or From address. Solution: First, make sure, that your SMTP server is supporting this feature. Many cloud SMTP's like gmail.smtp.com, for instance, will not allow you to send an email message if

{"issues": [{ "expand": "renderedFields,names,schema,operations,editmeta,changelog,versionedRepresentations", "last_change": { "author": { "emailAddress": "ip@inversionpoint.net", "avatarUrls": { "48x48": "https://inversionpoint.atlassian.net/secure/usera

With Raley Notifications you can send messages about events in lifecycle of JIRA versions and projects. All of the events are supported out of the box. version: { "archived": false, "overdue": false, "name": "MY DUMMY VERSION NAME", "self": "http://my_d

Are Raley notifications replacing standard Jira/JSM notifications? No, our notifications system has nothing in common with Jira/JSM notifications. You can use Raley and Jira/JSM notifications at the same time without conflicting. Raley does not switch off

Q: What access is needed for Raley IntakeForms? A: Raley IntakeForms requires the following access permission: READ - WRITE - to create new JIRA issues ADMIN - to poll meta information about JIRA projects and issue configurations Q: What access is needed

Do Raley Emails Notifications store private data as defined by Atlassian. No, we do not store user's private data Where are you hosted? Our servers are located in New York City, US. Are Raley notifications replacing standard Jira/JSM notifications? No, ou

Notifying on JIRA events Raley can listen to the following events in your JIRA and react on them: Issue: created updated workflow status changed assigned resolved reopened closed deleted moved comment added comment edited comment deleted user mentioned w

Notifying on JIRA events Raley can listen to the following events in your JIRA and react on them: Issue: created updated assigned workflow status changed comment added comment updated unassigned resolved reopened closed deleted Project Created Updated D

IntakeForms rules are used to bring dynamic behavior to the forms. There are the following rules available: To show/hide the fields To apply CSS rules and styling on the fields To set values on the fields based on the selection or values in other fields V

Each field in Raley IntakeForms can be set as mandatory, in which case the add-on will verify the field has the value set. Some fields are set as mandatory fields in JIRA, and therefore are mandatory in IntakeForms. Additionally to verifying required fiel

What does it do for you? Raley Notifications for JIRA / ServiceDesk cloud is an atlassian-connect add-on that is integrates with your cloud JIRA/Service desk instance. It is running on our machines and does 2 things: 1) Listens to issue, project or versio

Raley Notifications is a JIRA AddOn that is running on your server and does three things in general: 1) Listens to events in JIRA and reacts on them by invoking matching notifications 2) Produces digested messages 3) Prepares canned messages What is a n

Our first template is eternal classics: we'll show issue key and some static text. It looks like: #foreach ($issue in $issues) Hello from $issue.key #end The output will be: Hello from JAD-4 As you may have noticed, we're using the Velocity https://

Question: How do I add Atlassian look and feel to email notifications sent by Raley? Answer: Use the following examples of templates which are similar to those used by Atlassian in Jira/SD standard notifications. Feel free to amend them as needed per your

Problem: You would like to send a notification email to a manager when his or her approval is needed similir to an email generated by JSD standard notifications. Solution: NB! This solution works on Jira 8 only. Create a new Raley notification configurati

Problem: You would like to send an email with your company logo in signature, something like this: company logo.png Solution: 1) In your Jira top menu click on Apps → Raley Emails Notifications. Then click on tab "Logos & Images". You will be presented a

Problem: You would like to send an email with your company logo in signature, something like this: company logo.png Solution: In your Message template add the following line of code just where you want your logo to appear: <img src="LINK_TO_YOUR_LOGO_IMAG

Problem: You send a notification to your customer email and customer answers it. When that email is processed by Jira or ServiceDesk incoming mail processor, then the whole email (answer and original body) is added as a new comment to the ticket. You only

Problem: You send a notification to your customer email and customer answers it. When that email is processed by Jira or JSM incoming mail processor, then the whole email (answer and original body) is added as a new comment to the ticket. You only want th

Raley Notifications originally used legacy Slack token to perform sending messages to Slack channels. According to Slack, legacy token is a deprecated technology and one should use OAuth instead. Starting from Raley Notifications version 1.3.47-AC you can

Problem: Your Raley notification is sending all of the comments related to an issue, but comments are sorted in ascending order, i.e. from oldest to newest. How to reverse the order so, that the newest comments come first and the oldest would be in the en

Problem: You need to add some data about email recipient to message body, for example, his full name Solution: Make use of $context.currentRecipientUser variable in your Message template. Here's an example: <pre> Hi $context.currentRecipientUser.displayNa

Question: I need to notify request participants about changes in the ticket, but there's always some address(es) that I want to skip from notification. How to achieve that? Answer: If you have chosen "Service desk participants" in TO section, then remove

Raley automatically assigns "References" header to all emails which are sent by specific notification configuration for specific Jira issue. This enables grouping of emails as in example below: grouping of emails.png In other words, if Notification config

Configuration of Raley Notifications is available from two places: 1) Top menu of Jira 2) Jira Unified Plugin Manager The first option is available to Jira admins, System admins and users who has Project Admins role in some Jira project. The latter is ava

User mentions in form of vlad can be added in Jira text fields like description, comments etc. A typical business requirement is to notify that user when he or she is mentioned. This page explains how to achieve that requirement. Sending a notification w

User mentions in form of vlad can be added in Jira text fields like description, comments etc. A typical business requirement is to notify that user when he or she is mentioned. To make it happen, you need to extract mentioned users from specific field a

Problem: Your users are logging their work hours in Jira tickets. Every time this happens, you would like to check against Original estimate and notify your users (and perhaps somebody else) that the original estimate was exceeded. Solution: Create a new

One of the most popular use-cases for Raley Email Notification is sending a message when a particular field in issue is changed. The screenshot below shows how to configure a notification that triggers when Priority And/Or Assignee is changed. field chan

Problem: you want to send an email which contains Approve and Decline buttons for approving or declining a Service request with permissions. Similar functionality is available in JSM Server version and described here https://confluence.atlassian.com/servi

Problem: You want to send emal notifications with file attachments from your Jira, however, your email server doesn't handle mails where attachments exceeding specific size. You want to email them unless the total size doesn't exceed specific value. Solut

Problem: Your users are adding comments which are limited by visibility to specific Project roles, like shown on example screenshot below: restricted comments example.png How to configure a Raley Emails Notifications so, that it would only trigger when a

Problem: You want Raley to send emails using your Gmail account with username/password authentication Solution: First of all, make sure that you allow less secured apps to connect to your Gmail account. Check out this article for more details: https://sup

Problem: You want Raley to send emails using your Office 365 account using username/password Solution: In Raley Emails Notifications home screen click on tab Outgoing email servers. Click on Add new Server → Password authentication button and fill in the

Problem: Our customers often reply to notification emails from our existing support system. Is it possible to configure Raley notification emails to allow customer email responses to be added as comments to the referenced issue? Solution: 1) First, you n

Showing and hiding the fields dynamically is done using the rules. See Difference between Form rules and Field rules to know more about IntakeForms rules Consider the following use case: We want to show the summary field when a priority field is high or h

If you want to show several fields in a single issue as a table or display multiple issues as a table then you need to use tables in HTML markup. For example, consider a table with multiple issues like this: Issue key Summary Assignee Deadline ABC-1 Summa

In Raley, settings is essentially a map of key=value pairs stored with your installation. At runtime you can get a value referenced by key using the following expression: $jirassimo.settingValue($issue.fields.customfield_10000) This will return a setting'

Role required: Finance When adding products manually is not an option, you can import products from a Comma-Separated-Values (CSV) file. You can import up to 1000 products from the file. If the file has more records than 1000, then only first 1000 will be

The following video explains how to create a form in Raley IntakeForms like the one below: Our little online demo (please do not use this form to get official support from us). Use this URL for official support channel https://wiki.raleyapps.com/category/

The Raley IntakeForms add-on is an application that opens your JIRA for external users by allowing them to submit data into it. By "external user" we mean any person who doesn't have a JIRA account like people from non IT departments, your partners or cus

Issue PDF snapshots is a PDF document which is generated from 2 inputs: Jira or JSM issue(s) DOCX or ODT template file As a Raley user, you give us a template file with placeholders in Velocity format, like those: $issue.fields.summary $issueLink $issue.f

Problem: You want to create a customer-facing notification when a Approval is needed for his/her request Solution: Create a notification configuration like the following: Request approval required 1.png In TO section free-text expression add the following

Problem: You want to create a customer-facing notification when a new Request participant is added to his/her request Solution: Create a new notification configuration like the following: Request participant added 1.png In the example above, we're listeni

When JSM when agents are commenting on an issue, they can choose one of the two options: Comment will be visible for JSM users AND Customer (Share with customer) Comment will be visible for JSM users only (Comment internally) The following picture illus

Welcome on board! This tutorial will demonstrate how to solve one of the most typical problems with Jira - notification when issue status is changed. Here's an example of workflow configured in our project. We need to send notification when issue is tran

Problem: You're collecting customer requests into Jira ServiceDesk project. When a SD agent is commenting on a request a customer should be notified via email. Background: We assume that customer email is stored in a Jira custom field. Customer should onl

Problem: You want to notify assignees of the tickets that are due this week. The notification should be sent on Monday morning 10AM. Solution: On Raley Emails Notifications homepage click button Add Notification. Give it a meaningful name and choose Custo

Problem: You want to notify reporters about changes happened to their tickets during the last 24 hours. The notification should be sent every work day on 12 PM. Solution: On Raley Emails Notifications homepage click button Add Notification. Give it a mean

Required role: Finance Suppliers are companies or individuals who are selling products and services to your organization. Navigate to your Jira project configured for PO and click on Project Settings. suppliers screen.png Configure a new supplier by clic

Question: I have a Jira group that needs to receive Email notifications when specific type of Jira issue is created. Answer: Create a new notification configuration and configure it as shown in the screenshot below. Note, that we make use of $jirassimo.

Question: I need to send a notification to all members in particular Jira group. How do I do that? Answer: You'll need to use our custom function $jirassimo.groupEmails("JIRA_GROUPNAME"). The function will return a comma-separated list of email addresses

Question: I need to notify all users in a specific service desk. How? Answer: Make use of $jirassimo.serviceDeskCustomersEmails("JIRA_PROJECT_KEY") function like this: notifying all users in servicedesk.png

Problem: You collect service requests into Jira or JSM and would like to notify users who submitted them once their tickets status is changing. Users are external and they're not known to Jira. Solution: First of all, make sure that you're storing user em

Problem: You want to notify users who have specific roles in specific project(s). Solution: Create a new Raley Notifications configuration similar to the following: notifying project roles.png The configuration above will notify users when issues in proje

Raley Purchase Orders app allows you to add up to 5 custom fields on the purchase order line. These fields are handy when you need to add more contextual information about the good/service that should be purchased. For example, you might want to add the f

Problem: I need to be able to control whether to output plain or HTML version of Jira field? Solution: Refer to the table below to find the right syntax that allows to you reference plain or HTML content of particular Jira field Jira field Plain HTML comm

Problem: how to get plain or HTML version of Jira field? Solution: Refer to the table below to find the right syntax that allows to you reference plain or HTML content of particular Jira field Jira field Plain HTML comment $issue.fields.comment.comments.b

Request created - template.html Public comment added - template.html Public comment edited - template.html Request participant added - template.html Request organization added - template.html Request approval required - template.html Request resolved - te

Raley PO reports are available from the project sidebar of Jira project that is currently configured as active Purchase Orders project. This link and report data is available to any user of your Jira. project_sidebar_-_reports.png Reporting allows you to

Setup from scratch If you haven't used the RPO before or would like to start from the beginning then follow the steps in this article. Create a new Jira issue type https://confluence.atlassian.com/adminjiracloud/adding-editing-and-deleting-an-issue-type-

Filing a purchase request directly from your JSM portal Order-line level custom fields Approving of new products/services https://wiki.raleyapps.com/display/RAL/Understanding+approval+types#product Approving by Budgets https://wiki.raleyapps.com/display/R

Hello and warm welcome to Raley Purchase Orders (PO)! PO is a little app sitting on the backbone of your Jira cloud that lets you efficiently manage purchasing process in your Organisation. It has a few distinctive features: Your Jira users are creating

This pages provides you with a comparison of features available in Cloud and Server (including DC) versions of Raley Emails Notifications. Raley supports the following Jira/JSM events either as Java events in Server/DC version or via Connect webhook: Eve

Raley Favourites for Jira app helps you to create and manage your very own list of favourites issues Favourites for Jira app helps you to create and manage your very own list of favourites issues Using "Favourites for Jira" is very simple Install the plug

JIFF, JIF Filters or Jirassimo Intake Forms Filters is the core concept of Jirassimo Intake Forms. It helps you to define the rules and conditions for your fields and make forms more dynamic and "smart". Syntax for JIF Filters is similar to what you can s

JIFF, JIF Filters or Raley Intake Forms Filters is the core concept of Raley Intake Forms. It helps you to define the rules and conditions for your fields and make forms more dynamic and "smart". Syntax for JIF Filters is similar to what you can see in At

InversionPoint LLC is providing consistent and responsible support to all our customers. We do our best to respond to your request within 1 business day. Channels You can request support via: Email help@raleyapps.com mailto:help@raleyapps.com Our ServiceD

This page contains all settings that you can adjust to tune Raley Emails Notifications behaviour in your instance. Setting name Explanation Example SEND_MULTIPLE_EMAILS Specify value "true" if a single email notification should be delivered to each entry

Setting Description Example outgoing_email.from_address Overrides default Jira's outgoing SMTP server from address in outgoing emails. Can be customized as per project level using this notation: outgoing_email.from_address.ABC Where ABC is your Jira proje

Problem: How to create a notification configuration that would send out digest of changes and comments in issues happened since last run of this notification? Here's how you approach it in Raley: 1) Create a new Notification configuration of type "Jira i

Version 3.29.1-J7 https://marketplace.atlassian.com/manage/apps/1214045/versions/3290040/details 3.29.1-J8 https://marketplace.atlassian.com/manage/apps/1214045/versions/3290050/details New - Added support for custom from name, from address, email priori

Raley notifications gives you a lot of freedom in terms of which data to show in notification. In particular, you can adjust your template to show whole changelog of the issue. This feature is invaluable when you're forwarding an email to a person without

Question: How to trigger a email when value of custom field is updated? Answer: Create a notification as shown in the screenshot below: Notification when customfield changed to specific value.png Add message template similar to the example below: #foreach

Question: How to trigger a email when value of custom field is updated? Answer: Create a notification as shown in the screenshot below: notification on field change.png Add message template similar to the example below: #foreach ($item in $issue.lastchang

With Raley you can also send emails with attachments from JIRA issue. You can either: Send all attachments in the issue, optionally filtering by file extension Use function $jirassimo.includeAttachments() to send every attachment from the issue with curre

IssueCollector ( https://confluence.atlassian.com/adminjiraserver071/using-the-issue-collector-802592637.html https://confluence.atlassian.com/adminjiraserver071/using-the-issue-collector-802592637.html ) is a nice tool to create Jira tickets without havi

IssueCollector ( https://confluence.atlassian.com/adminjiraserver071/using-the-issue-collector-802592637.html https://confluence.atlassian.com/adminjiraserver071/using-the-issue-collector-802592637.html) is a nice tool to create JIRA tickets without havin

Q: I have a JIRA group called "QualityAssuranceUsers" and I need to send them a message from my Raley messenger. I don't want to manually maintain list of emails in Raley. How do I do this? A: Check out custom function $jirassimo.groupEmails() in Using

Raley notification allows you to send files added into Jira issue or ServiceDesk request as first-class email attachments. Here are the examples and explanations of the different ways attachments can be added. Attaching all files from last comment One of

One of the most typical use cases for notification is when status is transitioning from A to B, say "Open" to "In Progress". The screenshot below demonstrates how to achieve it: workflow transition - status change.png Note, that you can specify one or mo

IssueCollector ( https://confluence.atlassian.com/adminjiraserver071/using-the-issue-collector-802592637.html https://confluence.atlassian.com/adminjiraserver071/using-the-issue-collector-802592637.html ) is a nice tool to create Jira tickets without havi

Original version of Raley Email Notifications required you to provide a fixed Slack channel code and a legacy token to send a Slack text message. One of the problems with legacy token is that they give too much power - basically, they allow a third-party

In Raley IntakeForms you can set up the rules to concatenate the field values together This is done by using the the Set Value rule Here is how this can be configured You add a rule to react on field change, by expanding field configuration details and cl

If you're using Deviniti extension for Jira Service Desk - bundled fields, then you can access their value using the following statement: $jirassimo.valueFromBundledField($issue.key, "customfield_99999", "NAME OF THE SUBFIELD IN BUNDLED FIELD") Replace cu

Problem: you need to create a notification based on some event happening to a version in your Jira. Moreover, you also want to show a list of issues related to that specific version. Solution: 1) Create a new notification of type "Version ..." For insta

In addition to regular Template Helpers, Raley provides several specific helper functions that you can use for automation of PDF exports $raley.exportIssue($issueKey, $exportTemplateId) Initiates export of issue specified by given $issueKey using Snapshot

You can access the following fields with predefined values in your ODT or DOCX template Field Description $issues Contains all issues that satisfy given JQL criteria. Normally, your first line on the template should be foreach ($issue in $issues) This app

This article explains how to make a proper ODT or DOCX template file that you can later use for making PDF snapshots from your issues. Making an ODT template The best way to explain templating is to use an example. You will need an OpenOffice Writer https

You can find the management screen for Snapshot templates as shown on the screenshot below snapshot templates list.png It contains the following fields: Name Description Code Reference code that you can use as $exportTemplateId in Export helper functions

As a rule of thumb, you should test-drive your template by previewing it after uploading. If your template file is incorrect, most likely, you'll get an error message during preview. Below, we're giving you some advice on troubleshooting of templates. If

New to Raley IntakeForms? Check out the introduction video to this add-on and read the Introduction article on IntakeForms See the recipes from our Cookbook on how to solve typical problems Checkout the FAQ if you need to know more... Couldn't find someth

New to Raley Notifications? Check out the Getting started Raley Notifications - server Have a look at the awesome features of Raley Notifications When you know the basics, it's time to see how to write a template See the recipes from our Cookbook on how

Couldn't find something? Let us know: https://inversionpoint.atlassian.net/servicedesk/customer/portal/3 https://inversionpoint.atlassian.net/servicedesk/customer/portal/3 or send email to: help@raleyapps.com mailto:help@raleyapps.com

Required role: Finance In Raley PO as a user with Finance role you can setup taxes which will be later applicable to your products and purchase requests/orders. Initially, after the installation of the app there are no taxes set, so you need to do that fi

Beside standard Velocity constructs like @last @first, $myarray.isEmpty() or $myarray.empty there are several helpers which can address specific problems when running Jirassimo notifications. boolean $jirassimo.isAfter($firstDate, $secondDate) Used to com

Template wizard is a neat utility that helps you to quickly create a scaffold for your Message template, that you can immediately use to send notifications. Wizard generates an HTML code that later you or somebody else with HTML competence can tweak and a

I haven't received a notification! 1) Check out Send Audit if there was an error with your notification configuration. You need to know issue key you're troubleshooting and the name of notification configuration. 2) Try previewing the Notification configu

I'm not receiving a message for Jira issue event notification Check if your Jira/SD project workflow has a post-function that fires an event that corresponds to the event tracked in your Raley Notifications configuration. For example, if you need to send

When a team member has finished with creating of a purchase request and transits the request to Submitted stage then the system will re-calculate all the necessary approvals for given purchase request. There are 4 different types of approvals: Product Is

Raley Purchase Orders is relying on 5 specific statuses in your Jira project workflow Status Meaning Remarks Initial (draft) PO user in Team Member role can create or update Purchase order data, order lines and set approvers for his/her order Team member

There're 4 different user roles in Raley Purchase Orders User role Description Team-member Creates purchase requests and assigns approvers Approver Approves and Rejects PO where he/she is set as approver. Approvers can be Product, Budget, Department or Ti

If you completed our previous chapters then you should already know how to display data in Raley using templates. But often you will want to choose which pieces of information will be shown and when. This is especially important because Raley Notificatio

Beside standard Velocity constructs like @last @first, $ myarray . isEmpty () or $ myarray . empty there are several helpers which can address specific problems when running Raley notifications. boolean $raley.isAfter($firstDate, $secondDate) Used to com

raley notifications - logo.png https://wiki.raleyapps.com/display/RAL/Support+Notifications+-+Cloud raley intake forms - logo.png https://wiki.raleyapps.com/display/RAL/Support+IntakeForms Support for Cloud | Server Support for Cloud Raley Favorites for

Raley Emails Notifications is an app for sending customised Emails and Slack notifications to anyone from your Jira or JSM. These are the most typical tasks for Raley: I need to send attachments in customer emails I want to send notifications with Issue P

This tutorial is aimed at users in your Jira who will be creating Purchase requests and send them for approvals. To create and modify purchase requests you need to have a Team Member role in Raley PO. We assume that: a) All your Purchase Orders will be